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Effective date: June 2026
Welcome to Acre Cars Orlando. These Terms of Service ("Terms") govern your use of our website and transportation booking services. By accessing our website or making a booking with Acre Cars Orlando, you agree to be bound by these Terms.
We use your information to process and manage transportation bookings, communicate regarding your booking or enquiry, coordinate transportation services with drivers and contractors, process payments, improve our services and website functionality, respond to customer service requests, and comply with legal obligations.
We may collect the following information when you use our website or services:
• Passenger name(s)
• Contact details
• Pickup and drop-off locations
• Travel dates and times
• Number of passengers and luggage
• Flight information (where applicable)
• Any information provided through contact forms or booking requests
Customers are responsible for ensuring that all booking information is accurate. Acre Cars Orlando cannot be held responsible for delays or service issues resulting from incorrect information provided during the booking process.
All fares are quoted based on the information provided at the time of booking.
Additional charges may apply where applicable, including but not limited to:
• Additional pickup or drop-off locations
• Extra waiting time beyond the complimentary allowance
• Changes to the original booking
• Additional passengers or luggage
• Requests requiring larger vehicles
Customers will be informed of any additional charges before they are applied whenever reasonably possible.
Payment may be made online, over the telephone, or directly to the driver where this option has been agreed in advance.
For bookings paid directly to the driver, payment must be made immediately upon completion of the journey using the payment methods accepted by the driver.
Acre Cars Orlando reserves the right to require payment in advance for certain bookings.
For airport pickups, customers are encouraged to provide their flight number during booking.
Where flight details are supplied, we will make reasonable efforts to monitor flight arrivals and adjust pickup times accordingly in the event of airline delays.
Customers should notify us as soon as possible if their travel plans change.
Airport pickups include a reasonable complimentary waiting period following the confirmed flight arrival time.
Additional waiting time may incur extra charges where delays extend beyond the complimentary allowance or where passengers are significantly delayed after baggage collection.
Unless otherwise agreed:
• Cancellations made more than 24 hours before the scheduled pickup time will normally receive a full refund.
• Cancellations made within 24 hours of the scheduled pickup time may be subject to cancellation charges.
• Failure to attend the agreed pickup location without prior notice may be treated as a no-show, and the full booking amount may be charged.
Passengers are expected to:
• Treat drivers respectfully.
• Wear seat belts where required by law.
• Follow all applicable laws during the journey.
• Avoid behaviour that could endanger the driver, other passengers, or the vehicle.
• Ensure children are accompanied by a responsible adult where appropriate.
Acre Cars Orlando and its drivers reserve the right to refuse or terminate a journey if a passenger's behaviour is abusive, threatening, unsafe, or unlawful.
Vehicle type and model may vary depending on availability and operational requirements. While every effort is made to provide the vehicle requested, Acre Cars Orlando cannot guarantee a specific make or model unless expressly confirmed in writing.
Although every effort is made to operate services punctually, Acre Cars Orlando shall not be liable for delays caused by circumstances beyond our reasonable control, including:
• Traffic congestion
• Road closures
• Severe weather
• Vehicle breakdowns
• Accidents
• Airline delays or cancellations
• Government restrictions or emergencies
To the fullest extent permitted by Florida law, Acre Cars Orlando's liability for any claim relating to transportation services shall be limited to the amount paid for the relevant booking.
We are not liable for indirect, incidental, or consequential losses, including missed flights, missed connections, business losses, or accommodation costs resulting from events outside our reasonable control.
Transportation services are provided by independent contractor drivers who operate their own vehicles and maintain the licences, permits, registrations, and insurance required by applicable law.
Acre Cars Orlando coordinates bookings and dispatches transportation requests to approved drivers within our network.
Users agree not to:
• Use the website for unlawful purposes.
• Submit false or fraudulent bookings.
• Attempt to gain unauthorized access to our systems.
• Interfere with the operation or security of the website.
We reserve the right to suspend or restrict access to users who misuse the website.
Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.
Acre Cars Orlando may update these Terms from time to time. Any changes will be published on this page and will become effective immediately upon posting.
These Terms shall be governed by and interpreted in accordance with the laws of the State of Florida. Any disputes arising from these Terms or our services shall be subject to the jurisdiction of the courts of the State of Florida.
If you have any questions about this Privacy Policy, please contact us at info@acrecars.com.